Returns and Refunds Policy
At Forest Canyon Trading, your satisfaction is our top priority. Our 30-Day Return Policy is designed to ensure you can shop with confidence, knowing that we are committed to your complete happiness with your purchase.
1. Non-Returnable Items
Certain items are not eligible for return. These include:
- Custom or special request orders
- Fully or partially assembled or modified items (e.g., bicycles, furniture)
- Hygienic items, mattresses, opened bedding materials, and tampered medical supplies
- Items without their original packaging, custom-made items, used carpets, certain fan memorabilia, clearance items, and other personalized items
2. How to Return an Item
- Contact Customer Service: Provide your order number and the reason for the return. Our friendly Customer Service team will assist you.
- Return Process: We’ll email you a confirmation and, within 2 business days, follow up with:
- Return Authorization (RA) Number
- Return address and instructions
- Packaging: Please wrap items carefully in their original condition and packaging. Save and email the tracking information from your shipping carrier (UPS, FedEx, USPS) to help us track the return.
3. Damaged or Defective Items
If your product arrives damaged or defective, contact our Customer Service within 2 business days with images or videos showing the nature of the damage. We will remedy the issue by replacing the defective parts or providing a full replacement at no additional cost to you.
Note: Do not refuse delivery from UPS Ground or FedEx Ground due to packaging damage; the product inside might still be in good condition. If your order is delivered by a freight carrier and requires a delivery confirmation/receipt signature, please inspect the outer package for visible damage or defects prior to signing or accepting receipt. If damage or defects are present, please document and note them on the signed delivery documents and take pictures.
4. Changed Your Mind?
If you’ve changed your mind about the purchase, you can return most items within 30 days of receipt. Here’s how we handle returns and refunds for reasons not attributable to us:
- Return Shipping: We provide return instructions along with a Return Authorization (RA) number and the return address. You must choose your preferred carrier to return the item at your cost and inform us of the return tracking number to process a full refund.
- Restocking Fee: If the item is returned used or significantly different from its original condition, a 50% restocking fee will apply.
5. Orders Returned Without Delivery or Refused Delivery
We will share the order tracking information with you upon shipping your item, enabling you to track the status of your shipment. Please note that orders will be delivered to the address provided at the time of purchase.
6. Ground/Parcel Orders
If your Ground/Parcel order is returned due to an incorrect address, non-availability (for orders that require a signature), or if the order is refused during delivery, it may be treated as a standard return and subject to exceptions in the above “Non-Returnable” section. In such cases, the return shipping cost will be the customer’s responsibility, subject to the above-stated Return Shipping and Restocking Fees, and the shipping costs will be deducted from the refund upon return.
7. Freight Truck Orders
If your Freight/Truck order is returned due to an incorrect address or if the order is refused during delivery, and the order was not previously confirmed canceled with written Return Authorization provided by Forest Canyon Trading with documented damage or defects, the return shipping cost will be the customer’s responsibility, subject to the above-stated Return Shipping and Restocking Fees. The shipping costs will be deducted from the refund upon return. If the item return was not confirmed, material costs may also be deducted from refund amounts.
8. Order Cancellations
You can cancel your order before it is processed in our warehouse. Orders are processed quickly, so contact Customer Service as soon as possible to check the status. Once shipped, orders cannot be canceled and will have to be processed as returns.
In rare circumstances, we may be forced to refuse or cancel orders due to pricing errors or inventory shortfalls. If your order is canceled by us and your payment has been charged, we will issue a refund within 2-3 business days.
9. Refunds
Once the items shipped by you reach our warehouse, are inspected for their return condition, and accepted for re-stocking, we’ll issue your refund within 1-2 business days. We appreciate your patience as the return process involves several steps.
10. We’re Here to Help
For any questions or assistance, our Customer Service team is here to help. We are committed to ensuring you have the best shopping experience with Forest Canyon Trading.